Key details
- Client: Multi-storey commercial office building
- Service: Daily office cleaning, five days per week
- Location: Leeds
- Areas: Open-plan offices, private offices, meeting rooms, kitchens, washrooms, reception, communal spaces
A multi-storey office building in Leeds needed a cleaning service that could keep the site looking sharp for staff and visitors without getting in the way of the working day.
With a mix of administrative teams, managers, and client-facing roles on site, presentation mattered as much as hygiene in the shared areas.
The challenge
The multi-storey office space includes open-plan offices, meeting rooms, kitchens, and communal spaces – all with their own unique cleaning requirements.
The main pressures were:
- Cleaning had to happen outside working hours to avoid disruption.
- The service needed some flexibility as there was a mix of areas on site, including open-plan offices and communal spaces.
- Clear processes were needed for inspections, reporting issues, and escalating any concerns quickly.
How the office cleaning service was delivered
A site survey and risk assessment shaped the cleaning plan, with the schedule built around how the office operates day to day.
Cleaning took place five days per week after-hours to avoid disruption, with dedicated staff assigned to keep the routine familiar and consistent.
Routine tasks focused on:
- Wiping and sanitising desks, workstations, and high-touch points
- Vacuuming carpets, plus mopping hard floors across all levels
- Kitchen cleaning, including appliances and shared surfaces
- Full washroom cleaning, with consumables checked and replenished
- Removing waste and recycling, keeping disposal areas tidy
- Refreshing meeting rooms, reception, and communal spaces
The approach stayed structured, but the team could adjust priorities when the building’s needs shifted, for example, around busier meeting schedules.
Health, safety and compliance
Site-specific Risk Assessments and Method Statements were put in place, with COSHH-compliant products used throughout.
A colour-coded equipment system helped reduce cross-contamination risks, particularly between washrooms, kitchens, and general office areas.
The results
Since Smart Cleaning started on-site, the building has remained clean and well-presented.
Outcomes included:
- Noticeably improved cleanliness and overall presentation
- Better staff satisfaction with shared areas, especially kitchens and washrooms
- Reliable service delivery without disruption to the working day
- A positive, straightforward working relationship with the client
Client feedback
“The cleaning standard has been consistently high, and the team are reliable, professional, and responsive. Our office is always clean and presentable for staff and visitors.”
Are you looking for office cleaning services in York?
Smart Cleaning delivers after-hours office cleaning across York, Leeds, and Yorkshire. If you want a quote based on your building layout and schedule, get in touch and we’ll scope it properly.