Key details
- Client: NHS GP Practice in Yorkshire
- Service: Routine office cleaning, five days per week
- Location: Cleaning across Yorkshire
- Size: Around 3,000 to 5,000 sq ft
A Leeds based GP practice approached us looking for a dependable medical centre cleaning service that could support infection control without disrupting daily work.
The practice serves a large local population, with patients moving through the building throughout the day, including many elderly and clinically vulnerable individuals.
The cleaning challenge
The GP practice includes a mix of public-facing and clinical rooms, each with different expectations around hygiene. Some areas turn over quickly, others are more controlled, and that affects how cleaning can be carried out.
Specific challenges included:
- Ongoing risk of cross-contamination due to steady patient flow
- Infection-control requirements aligned with NHS guidance
- Cleaning needing to happen outside opening hours
- Sensitive equipment that could not be disturbed or cleaned incorrectly
- A requirement for vetted staff who understood confidentiality as well as hygiene
How the medical cleaning service was delivered
The medical facility cleaning plan was built around how the GP surgery operates, not a generic healthcare checklist. Cleaning was carried out daily, for three hours each weekday, scheduled outside clinic hours to avoid disruption.
The service included:
- Evening cleaning once the surgery closed
- A colour-coded system to separate tasks and reduce cross-use of cloths and equipment
- Clinical-grade disinfectants used in line with COSHH guidance
- Extra attention given to frequently handled surfaces such as seating, door furniture, switches, and reception points
- Agreed methods for working safely around medical equipment
The approach stayed consistent, but routines were adjusted when the practice needed flexibility.
Staff and compliance
All operatives assigned to the site were DBS checked and trained for healthcare environments. Training covered infection control, Health and Safety, COSHH, and patient confidentiality.
The work was supported by regular supervisory checks, with issues addressed quickly rather than logged and left.
The results
The GP practice has been able to maintain stable standards across both clinical and non-clinical areas since Smart Cleaning stepped in.
The results speak for themselves:
- Hygiene standards maintained at agreed clinical levels across all areas
- Shared spaces kept consistently clean and ready for daily use
- Increased confidence reported by both staff and patients
- No infection-control concerns or complaints raised
- Ongoing positive feedback from practice management
- Service retained on a long-term basis
Feedback from the practice
“The surgery is always spotless and hygienic. The cleaners are discreet, reliable, and fully understand the standards required in a medical environment.” – Practice Manager
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